Welcome to Your Mates Removals!
Transparent Pricing and High Customer Satisfaction have been our primary goals. So read on to know more about all the advantages you get for moving in Sydney with Your Mates Removals.
Most customers worry about the hidden charges of removalists, but not when you have chosen Your Mates Removals.
From the moment you chose Your Mates Removals for your next move you can be sure that we will make your removal as smooth and stress free as possible. We know how to move everything, from the furniture right down to the fragile stuff, using great protection materials and careful packing methods.
We have always believed in offering a simple price structure for high customer satisfaction. Don't be fooled by many Sydney Removalists rounding up your time to the ½ hour. YOUR MATES REMOVALS ¼ hour rate means you will be charged in 15 minutes blocks saving you precious dollars. Our simple to understand pricing system has no CALL OUT or other hidden fees within our main service area.
Your Mates Removals is against tricky price mechanisms as they lower customer satisfaction and often lead to disappointment.
There are no hidden charges and customers are only charged from the time we arrive at the pick-up location till we finish the job in 15 minutes increments. Minimum charge is two hours.
There’s no call-out or back to base fees in our main service areas - the northern beaches, north shore, eastern suburbs and inner-west of Sydney.
We only charge a fair half-hour call-out if the pickup is out of that area and another half-hour back-to base fees if the drop off is out of that area.
All this information is discussed with our customers prior to booking.
We offer the following payment methods:
Payment is on completion. If you wish to pay by cash please have it ready at the end of the job. 3% surcharge applies for credit card payment to cover our transaction fees.
We are fully Insured
We offer a comprehensive range of insurance policies such as:
- Public liability which covers personal injury or property damage that a third party suffers as a result of our business activities.
- Transit insurance covers the value of goods in transit in case of any damage including loading and unloading.
- Worker’s compensation insurance covers our workers in the event of them suffering a work related injury or illness.
We enjoy what we do
You will find our staff polite, extremely helpful and always happy to work. Every removal is different and our staff are not only strong but they have the ability to think logically to solve any problems that may arise.
- We take off doors or fridge doors if needed.
- We do balcony lifts.
- We carry tools to dismantle and reassemble furniture.
Sydney removals are often challenging with tight spaces and limited access to properties. To address these issues we have a range of trucks to suit most circumstances.
Our trucks are equipped with the necessary tools to dismantle and reassemble beds and other furniture as required. We can also disconnect and reconnect your washing machine and other appliances.
We are committed to quality
To have a complete control on moving tasks, we don’t subcontract our work to any third party. We own our fleet of trucks and that makes it possible for us to be punctual for pick-up and move.
This helps us in maintaining a high standard of service and we continuously monitor our team’s performance and encourage them through a sophisticated bonus system.